Responsible Gaming at lickbd

1. Age Restriction Policy

lickbd enforces a strict minimum age of 18 years for all players on the platform. This policy applies without exception to every player in Bangladesh, regardless of the type of game played — whether cricket betting, live casino, slots, Mines Gold, Crash Goal, or any other product available on lickbd.

During account registration, all players are required to confirm that they are aged 18 or above. lickbd then conducts a formal Know Your Customer (KYC) identity verification process that independently confirms the player's age against a government-issued identity document such as a National Identity Card, passport, or driver's licence.

Where lickbd has reasonable grounds to suspect that a player may be under 18, the account will be suspended pending completion of the full age verification process. Any funds deposited by a player who is subsequently confirmed to be underage will be returned in full, and the account will be permanently closed.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always immediately obvious to the person experiencing it. lickbd encourages all players to periodically reflect on their gambling behaviour. The following signs may indicate that gambling has moved beyond a healthy recreational activity and may be causing harm.

Consider whether any of the following statements apply to you:

If two or more of the above apply to you, lickbd strongly encourages you to use the self-exclusion or time-out tools described later in this page, and to reach out to our support team or a professional counselling service. Seeking help early produces significantly better outcomes than waiting until the problem escalates.

3. Deposit and Spending Limits

lickbd provides all registered players with the ability to set binding financial limits on their account. These limits are a powerful and practical tool for maintaining control over your gambling expenditure without requiring you to stop playing entirely.

3.1 Types of Limit Available

3.2 How to Set a Limit

Deposit and spending limits can be configured directly from the Account Settings > Responsible Gaming section of your lickbd dashboard after you log in. The process takes less than two minutes. Limits take effect immediately upon saving. To increase an existing limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this is a deliberate safeguard. To reduce a limit, the change takes effect immediately with no waiting period.

4. Time-Out and Cool-Off Features

lickbd's time-out feature is designed for players who wish to take a short, structured break from gambling without the permanence of full self-exclusion. A time-out is ideal if you feel you are playing more than usual, are under financial or personal stress, or simply want to reset your habits.

During a time-out period, your lickbd account is suspended. You will not be able to log in, place bets, or make deposits. Any pending withdrawals that were already approved before the time-out was activated will still be processed normally.

4.1 Available Time-Out Durations

• 24 hours — a brief pause for reflection after an intensive session.
• 3 days — a short break over a long weekend or a stressful period.
• 1 week — a full week away to reassess your playing habits.
• 2 weeks — a mid-length break recommended if you have recently chased losses.
• 1 month — a full calendar month off, strongly recommended if multiple warning signs apply to you.
• 6 weeks — the maximum time-out duration available before transitioning to the self-exclusion programme.

You can activate a time-out from Account Settings > Responsible Gaming > Take a Break after logging into your lickbd account. Alternatively, contact our support team at [email protected] and a team member will activate it on your behalf within minutes.

5. Self-Exclusion Programme

Self-exclusion is a formal, binding agreement between you and lickbd that prevents access to your account for a specified period. It is designed for players who recognise that gambling is having a serious negative impact on their life and who need a stronger, longer-term intervention than a time-out can provide.

When you self-exclude from lickbd, the following actions are taken immediately:

• Your account is suspended and login access is blocked for the full duration of the exclusion period.
• All marketing communications, promotional emails, SMS notifications, and bonus offers are permanently suppressed for the duration of the exclusion.
• Your account balance is preserved and will remain accessible for withdrawal at any time during the exclusion period, but no new deposits can be made.
• Any active bonus funds or free bet credits are forfeited and cannot be reclaimed after the exclusion period ends.

5.1 Self-Exclusion Durations

• 6 months — the minimum self-exclusion period.
• 1 year
• 3 years
• 5 years
• Permanent — indefinite self-exclusion with no end date. This is irreversible.

5.2 Reinstating an Account After Self-Exclusion

Once the chosen self-exclusion period has elapsed, reinstatement of your lickbd account is not automatic. You must contact the support team at [email protected] and complete a short responsible gaming review. A mandatory 24-hour reflection period is imposed between submitting the reinstatement request and your account being reactivated. This ensures that reinstatement is a deliberate, considered decision rather than an impulsive one.

Permanent self-exclusions cannot be reversed under any circumstances. If you are unsure whether to choose a fixed-term or permanent exclusion, lickbd recommends starting with the longest fixed-term option and reassessing at the end of that period.

6. Player Protection Tools

Beyond deposit limits and self-exclusion, lickbd offers a broader suite of tools to help players maintain healthy habits throughout their time on the platform.

7. Getting Help and Support

lickbd recognises that it is not always easy to ask for help, and we want to make that process as straightforward as possible. If you are concerned about your own gambling or that of someone close to you, the following resources and contact options are available.

7.1 Contact lickbd Support Directly

Our English-language support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, Victory Day, and all other Bangladeshi public holidays. You can reach us by email at [email protected] — please use the subject line "Responsible Gaming Help" so your message is prioritised and routed to our dedicated player welfare team. We aim to respond to all responsible gaming enquiries within 2 hours.

Our support team can assist you with any of the following without judgment:

• Setting or lowering a deposit, loss, or wagering limit immediately.
• Activating a time-out or cool-off period on your account.
• Initiating a formal self-exclusion for any duration up to and including permanent exclusion.
• Providing information about problem gambling and directing you to appropriate external resources.
• Discussing your account activity history in a supportive and non-judgmental manner.

7.2 Talking to Someone You Trust

Sometimes the most important first step is simply talking to a trusted friend, partner, or family member about how gambling is making you feel. lickbd encourages players to have honest conversations with the people closest to them if they feel that gambling is getting out of hand. Isolation tends to make problem gambling worse; connection and openness support recovery.

If you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh and feel that you need professional counselling support for gambling-related issues, lickbd recommends speaking with a qualified mental health professional in your area. Our support team can help point you in the right direction — simply email us at [email protected].

8. Tips for Responsible Play

If you enjoy gambling as entertainment and wish to keep it that way, the following practical guidelines will help you maintain a healthy and balanced approach to playing on lickbd.

• Set a budget before you play and treat it as the cost of entertainment — not as an investment or a way to generate income. Only gamble with money that is truly disposable.
• Set a time limit before each session and use lickbd's reality check notifications to keep yourself accountable. When your time is up, log out — regardless of whether you are winning or losing.
• Never chase losses. Accept that losing is a normal part of gambling. If you find yourself increasing bet sizes or playing longer in response to losses, stop immediately and take a break.
• Avoid gambling under stress, depression, or after consuming alcohol. Emotional states significantly impair decision-making and increase the risk of impulsive, harmful betting behaviour.
• Balance gambling with other activities. Keep cricket, slots, and casino games as one small part of a varied leisure life — alongside sport, family time, and social activities in Dhaka or wherever you are in Bangladesh.
• Keep gambling private from your finances. Maintain a separate budget for gambling and never use payment methods linked to your primary savings, emergency fund, or loan accounts.
• Review your account history monthly. Looking at your actual deposit and loss figures objectively — rather than relying on memory — often reveals patterns that are not obvious in the moment.
• Take regular breaks. Even short, voluntary breaks from gambling — a week or two every few months — help prevent habitual behaviour from developing into dependency.