Your Privacy Matters at lickbd

1. Information We Collect

lickbd collects personal data about you in three primary ways: information you provide directly to us, information generated automatically through your use of the platform, and information received from trusted third-party partners. The specific categories of personal data we collect are set out below.

1.1 Information You Provide Directly

When you register a lickbd account, you provide us with the following information:

• Identity data: Your full legal name and date of birth, as required for age verification and KYC compliance.
• Contact data: Your mobile phone number registered in Bangladesh and your email address.
• Address data: Your residential address in Bangladesh, including district and division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Payment data: Your preferred payment method details, such as your bKash or Nagad wallet number, Rocket account, Upay details, or card information for Visa and Mastercard transactions. lickbd does not store full card numbers; payment card data is handled by our PCI-DSS compliant payment processor.
• Identity documents: Copies of government-issued identification (e.g., National Identity Card, passport, or driver's licence) submitted during KYC verification.
• Support communications: Any messages, emails, or live chat transcripts exchanged between you and the lickbd customer support team.

1.2 Information Collected Automatically

When you access the lickbd platform, certain technical data is collected automatically by our systems:

• Device and technical data: Your IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Usage data: Pages visited within lickbd, games played, bet amounts, session duration, login timestamps, and navigation patterns.
• Transaction data: Details of all deposits, withdrawals, bets placed, bonuses claimed, and winnings received on your lickbd account.
• Cookie and tracking data: Data collected through cookies and similar technologies as described in Section 5 of this policy.

1.3 Information from Third Parties

lickbd may receive personal data about you from the following third-party sources:

• Payment providers: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors, used to verify deposits and process withdrawals.
• Identity verification partners: Results of age and identity checks conducted by our KYC service partners.
• Fraud prevention services: Risk signals and flagged activity data from fraud detection partners used to protect the integrity of the lickbd platform.

2. How We Use Your Data

lickbd processes your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The table below summarises our primary data-processing activities and the legal basis we rely on for each.

Where lickbd relies on your consent as the legal basis for processing (for example, for sending promotional emails or SMS notifications about bonuses), you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting lickbd support at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

3. Data Sharing and Disclosure

lickbd does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

3.1 Payment Processors

To process your deposits and withdrawals, lickbd shares the minimum necessary payment and identity data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or our card processing partner for Visa and Mastercard transactions. Each payment provider operates under its own privacy policy and data-security standards. lickbd is not responsible for the data practices of independent payment providers once data has been transmitted to them for transaction processing.

3.2 Identity Verification and KYC Partners

For the purpose of age verification and anti-money laundering compliance, lickbd may share your identity data and document copies with our designated KYC verification partner. This partner processes data solely on lickbd's behalf and under contractual data-processing obligations consistent with this Privacy Policy.

3.3 Legal and Regulatory Disclosure

lickbd may disclose your personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable Bangladeshi law, by a valid court order, or where lickbd reasonably believes that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of lickbd's business, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, lickbd will take reasonable steps to ensure that the acquiring entity is bound by privacy obligations consistent with this policy, and registered players will be notified of any material change to data controller identity.

4. Data Retention

lickbd retains your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate business need. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with lickbd, plus a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping obligations.
• Transaction and payment records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• KYC documents: Retained for 5 years following the completion of verification or account closure, whichever is later.
• Support communication records: Retained for 3 years from the date of the last interaction, to allow reference in the event of subsequent disputes.
• Cookie and analytics data: Typically retained for no longer than 13 months from the date of collection, subject to your browser cookie settings.

When the applicable retention period expires, lickbd will securely delete or anonymise the relevant data. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for platform analytics and statistical purposes.

5. Cookies and Tracking Technologies

lickbd uses cookies and similar tracking technologies on the platform to ensure the site functions correctly, to maintain the security of your session, and to understand how players interact with the platform so that we can continue to improve the experience.

5.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the lickbd platform to function. They enable you to navigate the site and use core features such as the lickbd login session, account dashboard, deposit flow, and game loading. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Security cookies: Used to detect and prevent fraudulent access attempts, cross-site request forgery, and other security threats. These are also strictly necessary and cannot be opted out of.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and most recently played games — so that you do not need to reconfigure them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use lickbd — which games are most popular, which pages are visited most frequently, and how long sessions typically last. This data helps lickbd improve its platform and game offering. Analytics cookies may be disabled via your browser settings.

5.2 Managing Cookies

Most web browsers allow you to control the cookies stored on your device through the browser's settings menu. You can choose to block all non-essential cookies, delete existing cookies, or receive a notification before a cookie is stored. Please be aware that restricting cookies may affect the functionality of certain features on the lickbd platform, including session persistence across pages and personalised game recommendations.

6. Your Data Rights

As a lickbd player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the lickbd data team at [email protected] with the subject line "Data Rights Request". lickbd will respond to all valid requests within 30 calendar days.

• Right of access: You have the right to request a copy of all personal data that lickbd holds about you, along with information about how that data is being used.
• Right to rectification: If any personal data held by lickbd about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that lickbd delete your personal data. This right is subject to exceptions — for example, where lickbd is required by law to retain the data (such as for anti-money laundering record-keeping purposes).
• Right to restrict processing: You may request that lickbd restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: You have the right to receive a copy of the personal data you provided to lickbd in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to withdraw consent: Where lickbd processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time via your account settings or by contacting support.
• Right to object: You may object to lickbd processing your data on the basis of legitimate interests, including for direct marketing purposes. lickbd will stop processing your data for that purpose unless it can demonstrate compelling legitimate grounds that override your interests.

7. Security Measures

lickbd takes the security of your personal data seriously and maintains a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction.

Our current security measures include:

• SSL/TLS encryption: All data in transit between your browser or device and the lickbd platform is encrypted using industry-standard SSL/TLS protocols, indicated by the padlock icon in your browser address bar.
• Encryption at rest: Sensitive personal data stored on lickbd's servers — including identity documents and payment references — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within lickbd's internal systems is restricted to staff members who have a documented need to access that data in the course of their duties. All internal access is logged and audited.
• Two-factor authentication: lickbd offers two-factor authentication for player accounts as an additional layer of protection against unauthorised login. Players are encouraged to enable this feature from their account security settings after using lickbd login.
• Regular security reviews: lickbd conducts periodic internal security assessments to identify and remediate potential vulnerabilities in its platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, lickbd will notify affected players and relevant authorities as required and without undue delay.

8. Updates to This Policy

lickbd reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. When material updates are made, registered players will be notified by email to the address on file with their lickbd account, and a prominent notice will be displayed on the lickbd platform for a reasonable period following the update.

The "Last updated" date at the top of this page always reflects the date on which the most recent version of this Privacy Policy came into effect. We encourage you to review this page periodically so that you remain informed about how lickbd protects your data. Continued use of the lickbd platform after a Privacy Policy update constitutes acceptance of the revised policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way lickbd handles your personal data, please contact us at [email protected]. Our data team will acknowledge your enquiry within 2 business days (Bangladesh Standard Time, UTC+6) and will provide a substantive response within 30 calendar days.